How we use your information notice
This notice explains how Reconnect Coaching Ltd.(referred to in this notice as Reconnect, we, us or our) collects and uses information about individuals who use the Reconnect website and who submit enquires to Reconnect.
This notice covers the following:
- How to contact us;
- What personal data is;
- How we collect your personal data;
- The types of personal data we collect;
- How we use your personal data;
- The legal basis for processing your personal data;
- How we share your personal data;
- When do we transfer your information overseas;
- How long do we keep personal data;
- Your rights in relation to your personal data;
- Cookies; and
- How to make complaints in relation to your personal data.
This notice does not form part of any contract to provide services. We keep this privacy notice up to date, so if there are any changes to the way in which your personal information is used this privacy notice will be updated and we will notify you of the changes. If you interact with us in other ways (for example if we provide coaching services to you), you will receive a separate privacy notice which explains how we use your personal information for those purposes.
Our contact details are as follows:
Email address: [email protected]
What is personal data?
Personal data is any information that tells us something about you. This could include information such as your name, contact details, date of birth.
How do we collect personal information?
We collect personal information about you from various sources including:
- from you when you contact us directly by telephone, email or letter;
- when you visit our website;
- when we contact you during our relationship with you.
What information do we collect?
We collect the following categories of information about you:
- Personal contact details such as name, title, address, telephone number and personal email addresses;
How do we use your information?
We use your information for the following purposes:
- to respond to your enquiries; and
- to develop, improve and market our website and our services.
What is the legal basis that permits us to use your information?
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so as set out in the data protection legislation. For the purposes described above, we rely on legitimate interests as the legal basis for our use of your personal information. It is in our legitimate interests to respond to enquiries and use your information for marketing and service improvement purposes to enable us to expand our business and attract new customers.
How do we share your information?
We share your personal information in the following ways:
- When we need to pass your details to one of our independent coaches to respond to your enquiry.
- When we use third parties who provide services to use, such as IT providers or mailing agencies.
Where we share your personal information with third parties we ensure that we have appropriate measures in place to safeguard your personal information and to ensure that it is solely used for legitimate purposes in line with this privacy notice.
How do we keep your information secure?
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
When do we transfer your information overseas?
We do not transfer any of your personal information outside the UK.
For how long do we keep your information?
As a general rule we keep your personal data for the duration of your relationship with us and for a period of after the relationship ends so that if you need to come back to us in the future we have details of your previous transactions. Where we have statutory obligations to keep personal data for a longer period or where we may need your information for a longer period in case of a legal claim, then the retention period may be longer.
Your rights in relation to your information
You have a number of rights in relation to your personal information, these include the right to:
- be informed about how we use your personal information;
- obtain access to your personal information that we hold;
- request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate;
- request that we erase your personal information in the following circumstances:
– if Reconnect is continuing to process personal data beyond the period when it is necessary to do so for the purpose for which it was originally collected;
– if Reconnect is relying on consent as the legal basis for processing and you withdraw consent;
– if Reconnect is relying on legitimate interest as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us to continue with the processing;
– if the personal data has been processed unlawfully (i.e. in breach of the requirements of the data protection legislation); or
– if it is necessary to delete the personal data to comply with a legal obligation;
- ask us to restrict our data processing activities where you consider that:
– personal information is inaccurate;
– our processing of your personal information is unlawful;
– where we no longer need the personal information but you require us to keep it to enable you to establish, exercise or defend a legal claim;
– where you have raised an objection to our use of your personal information;
- request a copy of certain personal information that you have provided to us in a commonly used electronic format. This right relates to personal information that you have provided to us that we need in order to perform our agreement with you and personal information where we are relying on consent to process your personal information;
- object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful. If you raise an objection we will carry out an assessment to determine whether we have an overriding legitimate ground which entitles us to continue to process your personal information;
- not be subject to automated decisions which produce legal effects or which could have a similarly significant effect on you.
If you would like to exercise any of your rights or find out more, please contact us using the details above.
If you have any complaints about the way we use your personal information please contact us and we will try to resolve the issue. If we cannot resolve your complaint, you have the right to complain to the data protection authority in your country (the Information Commissioner in the UK).